Here’s a quick overview of the most essential SaaS sales management metrics to track and surface to your team.
An important SaaS metric that many operators overlook is the SaaS “Magic Number”, sales efficiency. This number will help you know how sustainable and capital-efficiency your sales and marketing is. Here’s how to calculate it.
Product, marketing, sales, customer success. All four legs of your SaaS bench are necessary and have to function together as a single unit. When something isn’t working, don’t look at one area myopically, look at all four together.
More than anything, your sales comp plan needs to be simple to understand, easy to manage, and designed to motivate and incentivize your team. You will get what you incentivize, so plan carefully!
Don’t throw in the towel too early when a customer wants to cancel. Every good customer is worth an all-out effort to save their business. Here’s how.