Customer success is your product. Your product is customer success. Period, end of story. It’s time to change the culture of expectation for customer success. Having worked with products that had incredible product-market fit (PMF) and products that didn’t, I can tell you that perfectly executed customer success plays do not make or break a […]
Strategy
The SaaS Bootstrapping Roundup
Originally stemming from the concept of “pulling yourself up by your own bootstraps”, the term “bootstrapping” describes a self-funded approach to starting a company. Bootstrapped companies are companies which are financed and grown internally, without the need for capital investment or other external assistance. If you’re interested in learning more about SaaS Bootstrapping, these 5 […]
5 Lessons on SaaS Pricing
Pricing is the exchange rate you put on all the tangible and intangible aspects of your business. Value for cash. – Patrick Campbell For young SaaS founders, navigating the complex world of pricing can be very overwhelming. With such a wide variety of pricing models, billing frequency, payment methods and more – it’s not hard […]
The SaaS Metrics Roundup
Let’s face it: SaaS metrics are confusing! Whether you’re a founder attempting to track and predict growth or a new hire trying to fix an outdated system – there’s a lot to know and understand. What metrics should you be tracking? And how and when should you be tracking them? These 5 articles will get […]
The SaaS Finance Roundup
On the heels of last week’s SaaS Customer Retention Roundup, we thought we’d spotlight some of our favorite SaaS financing pieces. The many facets of SaaS financing remain among the most confusing, overwhelming and scary topics for young SaaS founders. SaaS finance success requires careful research, patience, critical thinking and brutal honesty with yourself. The […]
5 Tips for Building a High-Conversion SaaS Landing Page
If you’re spending many thousands of dollars driving prospects to your SaaS website but are struggling to convert them – you’re not alone. We’ve all been there, and we all know how discouraging (and scary!) it can feel. If you’re experiencing this, your website’s landing page is most likely to blame. Poor website conversion is […]
Does a Product-Led Growth Company Still Need a Sales Force?
Think about some of the online tools you can’t live without. Chances are, you backup your work to Dropbox, keep your colleagues updated on your progress via Slack, and automate your marketing emails with a service like Mailchimp. And what all these companies have in common, according to Forbes, is that they’re product-led growth companies. […]
Thinking About Selling Your Startup? Here’s How to Skip the BS
Hey, mistakes happen. However, in the startup world, mistakes can be costly, time-consuming, and just flat-out embarrassing on a legendary scale (remember when Yahoo could have bought Google for just $1 million?). If you’re planning on selling, it can be tempting to rush into the process to get it over with as quickly as possible, […]
6 Lessons about Customer-First Strategy
Customers no longer base their loyalty on price or product. Instead, they stay loyal with companies due to the experience they receive. If you cannot keep up with their increasing demands, your customers will leave you.” – Toma Kulbytė, SuperOffice Last week, we attended a fantastic webinar hosted by Paddle which discussed the benefits of […]
SaaS Strategy: Balancing and Managing Short- and Long-Term Tradeoffs
Growing a SaaS company at >50% YOY (at scale) is hard. If it was easy, everyone would do it. One of the big reasons it’s so hard is that you’re constantly trading off between short-term results and long-term scalability. This is true in technology, where there’s constant angst around amassing tech debt in the name […]
