A SaaS sales team usually starts with a founder who sells. Then a salesperson or two. Maybe some SDRs. Then a director or VP. Then more reps. Then sales operations. And at some point, most B2B SaaS sales leaders find themselves wondering, “Do we need a sales engineer?” Hiring my first sales engineer was one […]
A Surefire Way to Hire The Best Candidates
I’ve spent the week helping a few clients interview for some key new hires. I’ve kissed some frogs, and found a few princes (or princesses, as the case may be). And there is one way I can quickly tell the difference between the duds and the superstars. I base my hiring decisions on the quality […]
Take Customer Churn Reasons at Face Value And Do Something About It
If you do a search for “SaaS churn reasons” you will see some great articles and pick up some useful advice about combating churn. Many articles will point to “lack of value” as the root of most churn. And they are right. In most cases if a customer doesn’t receive value, they will not continue […]
How to Not Blow Setting Quota for Your Sales Team
If you are fortunate enough to be running a mature sales organization, then the process of determining quota and compensation for the coming year is pretty straightforward. For the rest of us in startup land it’s a head-scratching, confounding exercise. Here’s how to not blow setting quota for your sales team. Take stock of […]
A.R.E. Planning for SaaS Companies
The A.R.E plan is the simple approach to outline the initiatives and tactics to reach your goals for SaaS customer acquisition, retention, and expansion. For those leaders and teams who don’t love to plan, but know they need to.
Repeatable Processes for Hiring the Best Sales Reps
Hiring the best sales reps for your SaaS company starts with a repeatable process. Here’s a quick overview of how to get started.
A SaaS Renewal Strategy Starts On Day One
It’s common to design a SaaS renewal process that starts about 90 days before the date of renewal. It’s common, but that doesn’t make it right, does it? A great, proactive SaaS renewal process really starts the day the customer signs up. And renewal is just really one huge part of the overall initiative to […]
Be Empathetic to How SaaS Platform Growth Impacts Your Customers
SaaS customers are facing an unprecedented number of choices in platforms and tools. How will you break through to gain their attention? It starts with empathy for this new reality.
Slow SaaS Customer Onboarding? Get Creative.
A long, drawn-out SaaS onboarding process is a momentum killer, and puts your customer (and you) at risk for low product engagement. And low product engagement is, unfortunately, a churn indicator. Many things come together in a melting pot to impact SaaS customer churn, but onboarding is certainly a big component. In an ideal world, there […]
What It Takes to Win the Enterprise SaaS Deal
This isn’t about sales strategy. This is about the hoops you need to jump through to win the enterprise deal. Here’s what the enterprise customer is going to expect from your SaaS.
