Customer feedback is the jet fuel needed to power successful SaaS products.– Heather McCloskey
The most successful companies around the world agree, if you don’t know how your customers feel, you’re going to fail. To learn more about customer feedback and how to collect it – these 5 articles will get you started!
A lot has been written on the importance of customer feedback and what to do with it, but not enough has been said on how you collect it. Canny‘s Elen Veenpere talks about the different ways of asking. Veenpere’s guide outlines exactly where, when and how to ask for feedback, explaining why and how it all matters.
Any constructive feedback your users give you is extremely valuable for your business.– Elen Veenpere
So now you know how to collect feedback, but you don’t know what to do with it. Drag‘s own Samantha Anacleto shares some thoughts on properly using the data you collect, keeping an open channel of communication, and more!
In order to make your customer give positive or negative feedback about your software, you need to create opportunities on your website where they can feel safe and prepared to share their feedbacks.– Samantha Anacleto
Erin Gilliam Haije took to the Mopinion blog to share the 30 best customer feedback tools currently available. Organized into six different categories of customer feedback tools, Haije explains the subtle differences between each of the tools mentioned and explains how to select the right tool for you!
The focus shouldn’t solely lie on collecting feedback but also analysing and acting on it.– Erin Gilliam Haije
Pendo.io‘s Joe Daniels doubles as the company’s Head of Content as well as a contributor to Medium’s Product Coalition blog. Flexing his writing muscles on this guide for SaaS leaders, the content guru breaks the complexities of customer feedback down into 3 steps in this 8-minute read.
In the SaaS world, it’s imperative that you move fast to adapt and build new features.– Joe Daniels
Lastly comes a piece from UserVoice‘s Heather McCloskey which discusses nine proven feedback strategies. These powerful methods have been used by countless SaaS companies around the world and are sure to revolutionize your approach to gathering feedback today!
It’s been said that the most constructive feedback comes from people who’ve recently purchased something from you, and those who’ve just decided against it.– Seth Banks
Thanks so much for joining us for another SaaS roundup. We hope to see you here again next Monday!