Execute Better. Grow Faster.
With SaaS businesses, the bulk of customer revenue occurs in the future, and thus ensuring you retain your existing customers is of paramount importance. – Alan Gleeson Churn. Just the word itself strikes fear into the hearts of SaaS founders young and old, but the reality is even worse. Customer churn can be devastating, and […]
Good demos don’t have to be perfect for the product. They have to be perfect for the audience. – FirstRound A lot has been said about the importance of a good SaaS demo, and for the most part, it’s all true. Your SaaS product demo can make or break you. Demo well and your profits […]
For newly-launched SaaS companies, there’s no bigger struggle than customer acquisition. In the early stages of a company when funding is low, business is slow and the stakes are high – one wrong turn can devastate you before you even get off the ground. So what’s a founder to do? These 5 articles on SaaS […]
Following our recent Customer Success Roundup, we thought we’d dive a little deeper into one of the biggest aspects of SaaS customer success – SaaS Customer Onboarding! Your onboarding process will make or break your customer’s ability to achieve their desired results and can dramatically affect your churn and retention numbers. So what makes a […]
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