Execute Better. Grow Faster.
How do you hold people accountable? I’ve written a little about it when I learned the phrase “Say-Do”. And I think OKRs help tremendously. I can’t imagine creating an accountable culture without OKRs or a similar framework. They are designed to be visible so that the entire organization can see objectives (goals) and key results […]
Yesterday, I spoke at the Churn Zero Big Ryg customer success conference in a session titled, “When customer success is a second-class citizen”. Throughout my time as an entrepreneur and working in startups, I’ve always been responsible for customer-facing functions—sales, support, and customer success. And now, as an outside advisor to growing startups, I am […]
My SaaS and startup DNA includes a lot of experience in running professional services organizations. But knowing how professional services revenue is valued in the market (not as much as you would think), and how hard it can be to maintain high margins, I can never recommend a SaaS launch a professional service offering. But […]
If you know me, you know I really dislike annual performance reviews. I think everyone dislikes them actually. No surprise there. And yet, formalized time to discuss employee performance, goals, and growth is important. I think a quarterly cadence is the right frequency that fits with the rhythms of modern work. Here are some tips […]
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